Privacy policy

Last updated: October 29, 2026.

Who we are

Custom Creators, Montreal (Quebec). Person in charge of protecting personal information: Custom Creators’ management, reachable at support@customcreators.ca.

What we collect

Only what you give us in the form or by email: name, email, phone (optional), requested service and your message. To limit automated submissions we also keep an encrypted fingerprint of your IP address, which cannot be used to recover the address.

Why

To answer your request, send you a quote and, if you become a client, invoice you and keep our accounting records. We never sell or rent your information.

How long

A request with no follow-up is deleted after 12 months. A client’s information is kept for the period required by accounting and tax records.

Who has access

The Custom Creators team. Data is stored on servers of our host, Hostinger, which may be located outside Quebec. If you pay for a subscription, payment happens on the page of Stripe, our payment provider: we never see or keep your card number.

Artificial intelligence tools

We use our own artificial intelligence tools to prepare some tasks: a first draft of a reply to a request, a first draft of a site, a translation. For these tasks only, the text needed (for example your request’s message, your first name and the service requested, or your site’s texts) is sent to our AI provider, Anthropic, whose servers are located in the United States, outside Quebec. We never send your invoices, payments or account numbers. A person on our team reviews every decision: no price, promise or publication is decided by AI alone. You can ask us not to use AI for your file by writing to support@customcreators.ca.

Cookies and third parties

This site uses no cookies and no tracking. We only count how many times each page is viewed and which site visitors come from (its name only), without keeping your IP address or any identifier. Typefaces and photos are served by our own server: no third party receives your IP address.

Your rights

You can ask for access to your information, its correction or its deletion, or withdraw your consent, by writing to support@customcreators.ca. We reply within 30 days. You can also file a complaint with Quebec’s Commission d’accès à l’information.